The nature of our services
At Enixcare, we provide personal care and support with respect, sensitivity, and a commitment to maintaining each service user’s privacy, dignity, culture, and lifestyle. Our goal is to empower individuals while assisting them with essential daily activities, always ensuring their comfort and well-being.
Our personal care services include:
- Dressing and undressing
- Bathing, washing, shaving, and oral hygiene
- Toilet and continence support Safe moving and handling (where assessed)
- Health and medication assistance (within our scope of practice)
- Meal preparation and support with eating
- Handling personal possessions and documents
- Respectful access to flats, rooms, and bathrooms
- Light housekeeping and shopping support
- Accompaniment to health appointments
- Social visits—both at home and in the community
At Enixcare, your comfort, independence, and well-being come first.
We are committed to consultation with the Service User and their Carers/Professionals. We will inform and involve the Service User in advance, wherever possible, of any decision to change the Carer, if the change is permanent, or likely to last longer than 30 days.
The services we do not provide during care calls.
Limitations of Our Care Services
While we strive to provide comprehensive support, there are certain tasks we are unable to assist with due to health and safety regulations or because they fall within the scope of other specialised services.
We do not provide assistance with:
- Medical procedures – Applying dressings, suppositories, or pessaries
- Heavy lifting – Any lifting beyond a carer’s personal capacity
- Household tasks requiring special equipment – Changing curtains, cleaning windows, or heavy gardening involving machinery or ladders (our company handyman can assist with these upon assessment)
- Moving heavy furniture or items (requests can be assessed by our handyman)
- Provision of specialist equipment – We do not supply continence aids, wheelchairs, or other specialist equipment, but we can assist in contacting the relevant agencies
- Nail cutting – Fingernail and toenail care will be discussed during a needs and risk assessment
At Enixcare, we ensure that all service users receive the right support and referrals to the appropriate professionals when needed.
Dignity and privacy
At Enixcare, respecting the dignity and privacy of every service user is at the heart of our philosophy, principles of care, and core values.
This commitment is embedded in everything we do—from induction and training to our codes of conduct, care practices, operational policies, and internal audits. We ensure that every aspect of our service upholds the rights of individuals, fostering a supportive and respectful environment at all times.
Your dignity. Your privacy. Our priority.
Care Delivery: Personalised Support, Every Step of the Way
At Enixcare, we believe in person-centred care tailored to each individual’s unique needs. Our care delivery process ensures that service users receive the right support while maintaining choice, independence, and involvement in their care journey.
- Comprehensive Assessment – We assess each service user’s needs, working closely with them to determine how we can best support them.
- Personalised Care Plan – Based on this assessment, we develop a care plan that aligns with their needs, preferences, and goals. Service users have full access to their care plan at all times and are encouraged to provide feedback, raise queries, or request changes.
- Ongoing Review – Care plans are reviewed regularly and adjusted according to the individual’s evolving needs, ensuring continuous, effective support.
- Access to Support – If service users need additional help, they can reach out to the manager, support staff, social worker, or an advocacy service for guidance and assistance.
At Enixcare, our priority is to deliver care that empowers, supports, and adapts to the changing needs of every individual we serve.
Our Commitment to Care & Support
At Enixcare, we provide a compassionate and personalised service designed to meet each service user’s needs while promoting growth, independence, and well-being.
- A caring and adaptable service – Support that evolves with the individual, ensuring their needs are continuously met.
- Comprehensive personal care support – Access to all necessary facilities and assistance for personal hygiene, including the provision of gloves and aprons.
- Engaging activities & opportunities – Service users can participate in a variety of recreational, educational, and social activities, including outings where appropriate, as outlined in their individual care plan.
- Dedicated staff support – A committed team that assists in planning and delivering personalised care, ensuring every individual receives the right level of support.
At Enixcare, our focus is on empowering individuals to lead fulfilling and independent lives while receiving the care and support they need.